How To Transfer Money From Paytm Merchant Account To Bank

Frequently asked questions Paytm Payments Bank

Savings Account
Wallet
KYC
Individual Current Account
Corporate Current Account
Passbook
Fixed Deposit
Debit Card
Add Money
Bank Transfer
BHIM UPI
Payment Request(NACH)
Fraud Prevention
General Queries
Grievance Redressal

Savings Account

Account Opening

What are the advantages of opening a Savings Account with Paytm Payments Bank?

Paytm Payments Bank offers all the services which it does as a wallet, and additional features like:

No minimum balance requirement
All digital transactions are free
2.5% Interest per annum on the money deposited in the Savings Account
Up to 6% interest can be earned on using our Fixed Deposit facility
Free digital Debit Card on opening the Account
Physical Debit Card will be available on request

How can I open a Paytm Payments Bank Account?

To open your Bank Account, kindly follow these simple steps.

Launch your Paytm App
Click on the "Bank" icon on the bottom right of your screen
Set a passcode (if not setup already) and provide nominee details for your account.
In case you are a Non-KYC customer, you will be prompted to book a KYC appointment
You will be notified when your account is created

How do I close my Savings Account?

For closure of your account, you will need to raise a ticket with us from the '24X7 Help' section in the Bank tab of your Paytm App.

If you choose to close your Savings Account only, you will still be able to use your wallet as usual.

Can I open more than one Savings Account?

No, only one Savings Account can be opened per customer

Personal Information

How do I check my account details?

To check your account details, follow these simple steps.

Launch your Paytm App
Click on the 'Bank' icon at the bottom of your screen
Enter your bank passcode to access bank section
You can see your account number and IFSC code under the Savings Account section

How do I check my nominee details?

To check your nominee details, follow these simple steps.

Launch your Paytm App
Click on the 'Bank' icon at the bottom of your screen
Enter your bank passcode to access bank section
Click on 'Account Nominee' under the Bank Account Services section
Your nominee details will be visible now

How do I add a nominee?

In case you have not added a nominee during the account opening process, please follow the steps below:

Open the Paytm App and click on 'Bank' icon at the bottom of your screen.
Enter your bank passcode to access bank section.
Click on "Account Nominee" under the "Bank Account Services" tab
Enter your 4-digit passcode
You can now fill in details of the nominee you wish to assign to your Savings Account

Please note that you can have only one nominee for your account and the nominee has to be atleast 18 years of age.

How can I change my nominee?

In case you wish to update your nominee, please follow the steps below:

Open the Paytm App and click on 'Bank' icon at the bottom of your screen
Click on "Account Nominee" Nominee under the "Bank Account Services" tab
You can now update/ edit details of the nominee you have already added
Tap on "save" to save updated details

How do I add my PAN card to my account?

You can add your PAN number to your account (if not done already) in four simple steps:

Go to Profile section of Paytm App
Select 'Edit Profile'
Enter your PAN card number in the field 'PAN Card'
Select 'Done' at the top of the screen.

Your PAN number is now saved with us.

Passcode

What is a passcode?

Paytm passcode is a 4-digit numeric code which acts as an additional security check to authorise access to your bank account details and transactions. This is to ensure a higher level of security for your bank account details and transaction history.

What is difference between my password and passcode?

Paytm password is a security check which allows you to login into your Paytm account and make online transactions. It is a combination of alpha-numeric and special characters.

Paytm passcode is a 4-digit numeric code which acts as an additional security check to authorise access to your bank account details or transactions. This is to ensure a higher level of security to your bank account details and transaction history.

I forgot my passcode. How do I reset it?

We suggest you follow below steps to reset your passcode:

Click on the menu on the top left corner in your Paytm App and then click on your name to open 'Profile' section
Scroll down and select the option 'Change Passcode'
Select the option 'Forgot Paytm Passcode?'
Enter first four digits of your Aadhaar number. If you have not shared your Aadhaar number, then enter your Paytm Password
Now enter your new 4-digit numeric passcode
Re-enter the same passcode and your passcode will be changed successfully

In case you are still unable to reset your passcode, kindly send us a screenshot of the displayed error message.

How do I change my passcode?

You can change your passcode by following steps below:

Click on the menu on top left corner in your paytm app and then click on your name to open 'Profile' section
Scroll down and select the option 'Change Passcode'
Enter your current passcode
Now enter new 4-digit new passcode
Re-enter the same passcode

Your passcode will be changed successfully.

How do I set my Passcode?

If you request for savings account using Paytm App, you set Passcode over there. If you requested savings account while completeting your KYC through our BC point, you can set your passcode by 2 ways:

Call us at 0120-4456456
Set/ Change Passcode option in Edit profile section in Paytm app

Services, Fees & Charges

How much interest will I earn on my Savings Account?

Your deposit will earn interest of 2.5% p.a. on your Savings Account balance. Interest earned will be added to your Savings Account in the first week of each month.

What happens to my balances above ₹2 lakh?

As per the RBI guidelines, you can hold a maximum of ₹2 lakhs in your Paytm Payments Bank account at end of the day. This limit is imposed on the sum of your wallet and Savings Account balances.

Your balance amount exceeding ₹2 lakhs is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

How do I request a chequebook?

You can order your cheque book easily from 'Cheque Book' option under 'Bank Services' section, available at the bottom of bank's home page in Paytm app.

How do I request a demand draft?

Currently, we do not provide demand draft facility for the Savings Account.

Wallet

Add Money

How can I add money to my Paytm wallet?

On Paytm App

You can add money to your Paytm Wallet by selecting the 'Add Money' icon on your homescreen.
You can choose to add money via Credit/Debit card, Net Banking or UPI
Enter the amount you want to add and tap on 'Add Money'
You will be redirected to a secure payment page where you need to provide payment details.
If you have any saved credit or debit card, it will be shown up front and you just need to enter CVV and proceed to bank page. If you do not have any saved card you can choose to save a credit or debit card for faster payment next time
Once you enter details on your bank's page & complete the transaction, you will be redirected to Paytm with money added in your Paytm wallet

On Paytm.com

You can Add money to your Paytm Wallet in a few simple steps:

Log into your Paytm account and click on 'Paytm Wallet' icon towards the top right of the page
Enter the amount you want to add and click on 'Add Money'
You can choose to add money via Credit/Debit card, Net Banking or UPI
You will be redirected to a secure payment page where you need to provide payment details
If you have any saved credit or debit card, it will be shown upfront and you only need to enter the CVV number and proceed to the bank page. If you do not have any saved credit or debit card, you can choose to save a card for faster payment next time
Once you enter details on your bank's page & complete the transaction, you will be redirected to Paytm with money added in your Paytm wallet

Are there any limitations to add money to Paytm Wallet?

If you are a KYC customer you can add any amount as long as your wallet balance does not exceed Rs.1,00,000 at any point in time

If you have completed your min-KYC using an Officially Valid Document (OVD), you can transact and add upto Rs. 10,000 in a month

Click here to know how to upgrade your Paytm Wallet for free

Click here to know more about charges of Add money to wallet

Money got debited from my Paytm Bank Savings A/C (UPI/Netbanking/ Debit Card) while adding money to my wallet?

At Paytm, your money is yours. Amount deducted from your bank/card is added to your account instantly. Incase your transaction fails, no amount will be deducted from your bank/card.

However, in a very rare scenario, if any amount has been deducted, your bank will reverse the amount back to your account. Reversal of the amount back to your account will depend on your mode of payment. In case of Net Banking, the amount is reversed instantly. In case of UPI, the amount will be reversed in 5 working days, and in case of of Debit Card, the amount will be reversed in 2 working days.

My money has been debited my bank account/card but it is not reflecting in Wallet, why?

At Paytm, your money is yours. Amount deducted from your bank/card is added to your account instantly. Incase your transaction fails, no amount will be deducted from your bank/card.

However, in a very rare scenario, if your bank/card has deducted any amount, it shall reverse the same to your account as per its own timelines. Time taken by your bank to add this money back in your account/card is beyond our control. We suggest you contact your bank's customer care to know the time taken by their internal process.

Passbook

Where can I see my Paytm Balance?

On Paytm App

To see your Paytm Balance, follow these steps:

Launch your Paytm App
On the homescreen, tap on the 'Passbook' icon
If you are logged-in, you will see the balance on top. However, if you are not logged-in, you will be first asked to log-in and then shown the balance

On Paytm.com

You just have to sign-in to your Paytm account and your Paytm Wallet balance will be shown just below the wallet icon on top-right of the page.

To sign-in, click the Log In/Sign Up icon on the top-right of the page

I want my Refund to go to the bank and not into Wallet, is it possible?

On Paytm App

Transactions where you can take the refund amount to your bank are clearly marked under the 'My Orders' section.

Launch your Paytm App
Tap on Passbook
You will see a transaction titled 'Added to Paytm Account' in case of refund
Tap on that transaction and you will see an option to 'Return to Bank'
Tap on 'Return to Bank' and the amount will be sent to the bank from which the payment was made

There are no charges for taking the refund amount to your bank from which the payment was made.

On Paytm.com

Transactions where you can take the refund amount to your bank are clearly marked under the 'My Orders' section.

Open Paytm.com
Click on 'Paytm Wallet' on the screen
You will see your transactions under the Passbook tab
You will see a transaction titled "Added to Paytm Account" in case of refund
You will see a "Return to Bank" button on right side of the transaction
Tap Return to Bank and the amount will be sent to the bank from which the payment was made

There are no charges for taking the refund amount to your bank from which the payment was made.

When will I get my cashback?

In the case of Recharges, bill payments, tickets, deals or adding money: After a successful transaction, the cashback takes 24hrs to be credited to your Paytm Wallet.
In the case of a shopping order: Cashback will be credited into your Paytm Wallet within 24 hrs of your item being shipped (for prepaid order only). In the case of EMI, Cashback gets credited once the return period gets over. However, if the product has no return policy and you have opted for EMI, the cashback gets credited post 7 days from the delivery of the product.

Please note that cashback can be delayed because of the monthly limit of Rs.10000 of the Paytm wallet. In such cases, the cashback amount will be added to the wallet automatically on the first day of the next month. Otherwise, you can upgrade the wallet. We would recommend that you get your KYC done so that you don't face any issue because of wallet limits.
In case you need further assistance, please contact us at Care

Wallet Promo Code Issue

Please check the Terms & Conditions and validity of the Promo Code. If you have a concern, please write to us by sharing the screenshot of the error message at Care

Wallet Upgrade Request Pending

Once your documents have been collected, it will take up to 3 working days to upgrade your wallet on successful verification. In case your wallet is still not upgraded within this time-frame, we request you to contact us at Care

I have linked my wallet to a third party merchant (Uber, Meru, Mega etc). What type of access do they have to my wallet?

If your wallet is linked to a third party merchant like Uber, the merchant can deduct the balance from your wallet for the services provided by them.

How can I revoke access of my wallet from third-party merchants?

On Paytm App

Launch your Paytm app
Tap on the top-left corner of your screen
Scroll down the page & Tap on 'My Payment Settings' Option
Tap on 'Apps linked with Paytm Account' under 'My Payment Settings'
You will see all the apps and subscriptions linked to your Paytm account
Choose the app or subscription you wish to delink or unsubscribe from your Paytm account

On Paytm.com

Log in to your account on Paytm
Go to your 'Profile section' by selecting from the drop-down menu under your name.
Under your Profile section, there would be a tab stating 'Merchant Authorized by you'. This tab shows you the list of merchants linked to your wallet.
Using the Check and Cross symbols, you can easily update your settings.
To revoke access from all third-party merchants, you can follow any of the below-mentioned methods:
Change your account password as it automatically deletes all linked merchants.
You can click on "Sign out from all sessions" tab present under the "Personal Info" tab in the profile section of your wallet.

What happens if a merchant deducts more amount from my wallet?

You should contact the merchant to refund the amount. The merchant will check actual value of the transaction and refund the extra amount if deducted. If you do not get a resolution within 48 hours, you can lodge a complaint at Care

What happens in case my wallet does not have sufficient balance?

The transaction will not be successful in case your wallet balance is not sufficient. However You can add the amount or pay using different payment mode.

I am unable to make payment and seems to be blocked by a merchant. Is my Paytm wallet also blocked?

Your Paytm wallet is always active and ready to use. Please inform the merchant about the problem, and they should resolve it. In case you do not get a satisfactory response from them, let us know here

Is my money safe in the Paytm Wallet I created on my Uber App?

Your money is in Paytm Wallet, and not with Uber. It is Paytm's responsibility to make sure that your money is safe. We are an RBI approved wallet and your money is protected under an Escrow account with a reputed Bank. Rest assured that your money is 100% safe.

I have logged in to Paytm after a long time (more than 12 months). I had some balance in Paytm Cash which I cannot see in my Paytm wallet now, how can I recover it?

No worries! Just follow the steps and write to us

Visit Paytm Care
Select Payments/Paytm Wallet
Select 'My Account –Issue in wallet balance/transaction history-I cannot see my wallet balance
Tap on message us and write – Claim old Paytm cash balance for Mobile number.

Pay or Send

I can see Paytm code at the merchant store, how can I make payment using Paytm code?

Launch your Paytm App.
Tap on the 'Pay' icon.
Your camera will open to scan the merchant code
Scan the merchant code
You can mention the reason for sending money. This field is optional.
Enter the amount and tap on 'Pay'
If you have sufficient balance in your Paytm wallet, the amount will be successfully paid.
If you do not have sufficient balance, you will be redirected to the payment details page, where you can add money to your Paytm wallet and then pay.
The confirmation SMS for the transaction will be sent to merchant.

I am unable to scan the Paytm code at the merchant because of dim light, what can I do?

You can tap on the flash button on the top right while you scan the Paytm code.

How will I know that the payment is successful?

You can check the confirmation in 3 ways:

Email from Paytm
Post-payment confirmation page in the app
Tapping on the 'Paid' option in your Passbook

Where can I check my previous payments?

To check all previous payments with the merchant, amount and order details, kindly go to the 'Passbook' section of your Paytm app

I paid wrong amount to a merchant, what do I do now?

If you paid less, make another payment to complete. If you paid more and want a refund, you can request a refund from the merchant or contact us at paytm.com/care. Go to the '24x7 Help' option in your Paytm app and select the option 'Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

How can I send money to someone using Paytm?

On Paytm App: Sending money with Paytm is really fast and simple. Please follow these steps:

Launch your Paytm App.
Tap on the 'Pay' icon.
Tap on the Mobile Number option.
Enter the mobile number of the person whom you want to send money to. You can also pick the mobile number from contacts saved on your device by tapping the address book icon next to the mobile number field.
Enter the amount you want to send.
You can mention the reason for sending money. This field is optional.
Tap on 'Pay'.
If you have sufficient balance in your Paytm wallet, money will be successfully sent to the person whose mobile number you entered.
If you do not have sufficient balance, you will be redirected to the payment details page, where you can add money to your Paytm wallet and then send money.
The person whom you have sent money to, will receive an SMS/Email and Push notification (if they have a Paytm app) informing them that they have received money from you.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

I have sent money to a friend who does not have Paytm Wallet, how will he/she receive money?

You cannot send money to a user who is not registered on Paytm. In case you try sending money to an unregistered user, you will be displayed an error message stating that the user you are trying to send the amount to is not registered on Paytm.

Are there any charges to Send money through Paytm?

No, sending money to another person is totally free and the receiver gets the complete amount you have sent.

Are there any limitations to Send money through Paytm?

Only Full-KYC customer can transfer money to other Paytm user and in any bank account .
You can send a maximum amount of Rs. 10,000 per month to any bank account or another Paytm user without adding the the receiver as beneficiary
To send an amount of over Rs. 10,000, you will first need to add the receiver as a beneficiary before performing the transaction
Once a beneficiary is added, you can transfer upto 1 lac to the beneficiary's bank account and upto 1 lac to other Paytm users.

How can I transfer money from Paytm wallet to bank account?

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

On Paytm App: To send money to a bank using Paytm, kindly follow these steps:

Launch your Paytm App.
Tap on the 'Passbook' Icon
Tap on 'Paytm Wallet'.
Tap on 'Send Money to Bank'.
Enter the account number.
Enter the account holder's name
Enter the IFSC code of the branch. You can get the IFSC code by tapping on Find IFSC and selecting your bank, state, city and branch.
Enter the amount you want to send. Minimum amount should be Rs 20
You can also enter the reason for sending money. However, this is optional.
Tap on 'Proceed'.
You will see the details of the transaction, tap on 'Confirm'.
Your money will be successfully transferred to the bank account.

What are the charges to send money to bank?

A 5% charge is levied for Paytm customers on sending money to any bank account.
You will be clearly shown these charges before the bank transfer is processed.

How much amount can I transfer from my Wallet to Bank?

A full KYC customer can transfer up to Rs.1 lac in a calendar month.

To send an amount of over Rs. 10,000, you will first need to add the receiver as a beneficiary before performing the transaction.

How do I pay using OTP?

On Paytm App: To pay using OTP you need to follow these steps:

Tell the merchant that you want to Pay with Paytm.
Share your mobile number with the merchant.
To share OTP from the app:
- Launch your Paytm App.
- Tap on the 'Pay' icon.
- Tap on 'Show Paytm code or OTP'.
- Share the 6 digit code shown on the screen.
- Alternatively, You can also share the OTP received via SMS on your mobile.
The merchant will receive the confirmation for payment.

This OTP can be shared even if you don't have network coverage or Internet connection. You can also share the OTP received through SMS.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

Merchant sent me OTP but I didn't receive it, what should I do?

You can share your in-app OTP in the 'show Paytm code or OTP' option which is always accessible or ask the merchant to resend OTP.

I shared my in-app OTP and the payment is failed, what can I do here?

Please make sure that your device time/clock is updated. Please correct the time and start using in-app OTP. If the problem persists, please contact us at paytm.com/care. Go to the '24x7 Help' option in your Paytm app and select the option 'Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

I shared OTP in my app with merchant, do I need to worry about my wallet security?

You do not worry about that. In-app OTP will change every 60 seconds so the merchant cannot know your OTP to do any frauds.

I shared my mobile number with merchant and realized that I don't have sufficient balance to complete the payment, what should I do?

You can add money in Paytm and then share the OTP to complete the payment.

You can add money to your Paytm Wallet by selecting Add Money tab on the homepage
Enter the amount you want to add and tap on "Add Money"
You can choose to add money via Credit/Debit card, Net Banking or UPI
You will be redirected to a secure payment page where you need to provide payment details

Merchant requested wrong amount through OTP, what should I do now?

Ask merchant to initiate a new transaction with the correct amount
Pay using OTP for the correct request.

If you paid higher amount already, ask merchant to refund, if merchant is not able to do, please contact us at Care. Go to the '24x7 Help' option in your Paytm app and select the option 'Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

Merchant is requesting Paytm code, how can I share it?

On Paytm App: To pay using Paytm Code, you need to follow these steps:

Ask the merchant for pay with Paytm. Share your mobile number to the merchant.
To share OTP from the app:
- Launch your Paytm App.
- Tap on the 'Pay' icon.
- Tap on 'Show Paytm code or OTP'
- Show the Paytm Code to merchant
The merchant will receive the confirmation of payment.

This Code can be shared even if you don't have network coverage or Internet connection.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

I showed Paytm barcode in my app to merchant, is there any chance for fraudulent activity by saving my Paytm barcode?

No. Your barcode changes every 60 seconds, so merchant or for that matter no one can do a fraudulent activity by saving your barcode. Also, it can be used only once to pay from your wallet.

Merchant paid wrong amount through scanning my Paytm barcode, what should I do now?

Ask merchant to refund. If merchant is not able to do, please contact us at Care. Go to the '24x7 Help' option in your Paytm app and select the option 'Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

Food Wallet

Can I create my Paytm food wallet?

Only a corporate can get Paytm food wallet enabled for its employees. If your organisation has subscribed to use the services of Paytm Food Wallet, then your food wallet will automatically be created when your employer's admin/ HR team loads it for the first time. If you want to get your food wallet, you may contact your admin/ HR and ask them to reach out to foodwallet@paytm.com.

How can I check my Paytm food wallet balance?

Once the Food wallet has been created and loaded for the first time by your corporate, the Food wallet balance can be seen in the Passbook tab of your Paytm app. You just need to update your app to the latest version. You can also see your Food Wallet balance in the wallet section on paytm.com.

How will I know whether my corporate has loaded my food wallet?

You will get an Email/Push notification from Paytm when your corporate loads your food wallet.

How/when will my food wallet balance be used?

When you make a transaction to any of the merchants who are tagged with us under food category, the payment is completed by first consuming the available food wallet balance, and the shortfall amount if any is consumed from Paytm wallet balance.

As a customer, how can I check which transaction was deducted from food wallet balance?

In case food wallet balance is used in any transaction, you can see the food wallet usage details once you tap that particular transaction in your passbook on Paytm app.

I paid through Paytm to purchase food items from a store, however, money got deducted from my Paytm wallet instead of Paytm food wallet, despite food wallet balance being available.

This could happen because the merchant is not registered with us as a food category merchant at the time of merchant onboarding. Hence, please advise the merchant to contact the Paytm merchant helpline number and get his category updated if the merchant is actually a food category merchant.

If I want to use food wallet on an e-commerce website, which accepts Paytm online, where can I check if I can use food wallet before making the purchase?

Paytm food wallet will work on all online/offline merchants. If a merchant is of food category, the food wallet balance will be displayed in cashier page and the balance will be automatically used if you pay using Paytm wallet.

Do I need to select food wallet while making payment at a food category merchant?

No, you do not need to do any extra steps to make payment through food wallet. The food wallet balance will automatically be used to make payment at a food category merchant when you pay through Paytm wallet.

I have Rs 50 in my food wallet, Rs 100 in Paytm wallet and I am purchasing a food item of Rs 95 from a food merchant, how will the payment happen? Will direct deduction of 95 happen seamlessly (Rs 50 from food wallet and Rs 45 from Paytm wallet)

Yes, Rs 50 will be deducted from food wallet and Rs 45 from Paytm wallet. The balance deduction will be seamless and you do not need to do any extra steps.

If I purchase an item from food category merchant and food wallet balance has been used, then in case of return, will the money deducted from food wallet be refunded to food wallet.

The refund will be to either food wallet or Paytm wallet basis the amount deducted from the respective wallet at the time of payment.

	Food Wallet	Paytm Wallet
Payment (of Rs 900)	-400	-500
Refund (of Rs 900)	+400	+500
Payment (of Rs 700)	-200	-500
Refund (of Rs 700)	+200	+500

Is there any limit on the balance of Paytm food wallet?

The balance in your food wallet has a monthly limit of Rs. 5000 over and above any regulatory limits.

KYC

Why do I need to complete KYC?

Wallet services provided by Paytm Payments Bank are governed under the RBI guidelines of pre-paid instruments. These guidelines require that for issuing Wallet to customer Minimum KYC must be completed. Further, Minimum KYC is valid for 24 months. For using Wallet beyond 24 months as well as for availing complete benefits of Wallet, Full KYC needs to be completed.

Also, for availing Savings Account services (optional) provided by Paytm Payments Bank, Full KYC needs to be completed.

Click here to complete your KYC.

What is Minimum KYC and what are the benefits of completing Minimum KYC?

As per RBI guidelines, you to need do complete Minimum KYC to activate your wallet. In order to complete Minimum KYC you need to provide your Name and Unique identification number of any of Passport, Voter ID, Driving License or NREGA Job Card.

Minimum KYC allows you partial access to benefits of Paytm Wallet. With you minimum KYC wallet you

Can pay to 10 Million+ Merchants who accept Paytm
Can pay online on any app/website
Maintain balance up to ₹10,000 per month
Cannot send money to a friend's wallet
Cannot transfer money to bank
Cannot keep balance of up to ₹1,00,000
Cannot open Savings Account

As per RBI guidelines, Minimum KYC is valid for 24 months only. To get complete benefits of wallet and to continue usage beyond 24 months, you need to complete your Full KYC.

How do I complete my Minimum KYC?

In case your Minimum KYC is not complete, you will see an exclamation mark against your Name in the flyout menu that opens from the left. Tapping on your name will take you to the profile page where you will see a banner showing you that your wallet is not active. Tapping on the banner will take you to the screen where you can provide your Name and Unique identification number of any of Passport, Voter ID, Driving License or NREGA Job Card.

On submitting these details, you will become a Minimum KYC customer and your Wallet will be activated.

Click here to complete your Minimum KYC now.

What happens if I don't complete my Minimum KYC?

Minimum KYC is required for using Wallet. Without Minimum KYC it is still possible for you to use Paytm for UPI money transfer and make purchases using credit/debit cards and net-banking.

What happens if my Minimum KYC expires?

As per RBI guidelines, your Minimum KYC will expire in 24 months unless you complete Full KYC with in-person verification. After expiry, you will not be able to add money to your wallet or transfer the balance amount to your bank account. You can however continue to use your existing wallet balance for making payments at 10 Million+ merchant outlets as well as online payments on apps/websites accepting Paytm. You can also continue to use Paytm for UPI money transfer and make purchases using credit/debit cards and net-banking.

How do I know if my Minimum KYC is complete and when is it expiring?

If your Minimum KYC is complete, you will see a KYC icon on Paytm Home Page on the Blue Strip at the top. On tapping on this icon you will be able to see details of your Minimum KYC expiry date. In case your Minimum KYC has expired, it will be mentioned on this screen.

What is Full KYC and what are the benefits of completing Full KYC?

You can become a full KYC customer once you complete your in-person verification. By becoming a full KYC verified customer, you will get the following benefits:

The amount of money you can hold in your wallet gets upgraded from ₹10,000 to ₹1,00,000
No spending limit on your wallet account
You can transfer money to any other wallet or bank account
You become eligible to open Paytm Payments Bank Savings Account

Click here to complete your Full KYC.

How do I complete my Full KYC?

To become a Full KYC customer, you need to complete in-person verification in any of the following ways:

1. Aadhaar based KYC at your Nearby KYC Point: You can find Nearby KYC points by tapping on https://m.p-y.tm/kyc on your smartphone or visiting this link on your browser. You may also tap on the Nearby icon on the blue strip at the top of Paytm App Home page. You need to carry your Aadhaar and PAN* for verification. You will need to verify your Aadhaar biometrically.

2. Aadhaar based KYC at your Doorstep: This is in pilot phase and has been rolled out to limited users in select locations. In case you are part of the pilot exercise, you will find this option by tapping on https://m.p-y.tm/kyc Charges for KYC at your doorstep will be applicable. Else, you may visit the KYC point nearest to your location.

3. KYC without Aadhaar: This facility is available only at select locations as RBI guidelines require verification of original documents to be done only by our employees. You can find the schedule of our employees by going to https://m.p-y.tm/NoBiO. You will need to provide your PAN* and any ONE of the below Govt. issued Address Proof documents in original: Driving License / Voter ID / Passport / NREGA Job Card.

*In case you don't have PAN, our representative will assist you in providing a Form 60 declaration as per RBI guidelines.

Some important points to note:

In addition to Aadhaar & PAN, our representative will also click your picture from our authorized KYC Android app. Some additional details around parent & spouse name, occupation and income are also needed as part of CERSAI and RBI guidelines.
Currently KYC can be done only for Indian citizens, Indian residents and Tax residents of India and of no other country.
You can choose to use Full KYC for upgrading your Wallet & Opening Savings Account, only upgrading your Wallet or only opening your Savings Account.

Do I have to pay for KYC?

No. KYC is FREE. However, if you opt for KYC at your doorstep charges may apply.

Is the KYC process safe? Are my documents and photos stored securely? Is it safe to give my fingerprint impression for Aadhaar verification?

KYC process is completely safe and is carried out by authorized representatives who have undergone thorough background verification and intensive training. All details are captured via Paytm Payments Bank's authorized application and are transmitted securely to our servers and are not stored on our representative's handset. Similarly, your fingerprint impressions are not stored and are used for just a one-time verification of Aadhaar details with UIDAI. Our processes follow strict regulatory guidelines laid down for banks and are frequently subjected to external audits.

How long will it take to complete KYC verification?

Once your in-person verification has been completed by our authorized representative, it will take another 2-3 working days to complete your full KYC verification.

How do I check if I am a Full KYC user?

Login to your Paytm App and tap on your name in the navigation panel on the left hand side. If your KYC has been done, you will see a blue tick-mark next to your name.

Is it necessary to open a Savings Account if I want to complete my Full KYC?

No. While completing Full KYC you can choose to upgrade your Wallet & Open Savings Account, only upgrade your Wallet or only open your Savings Account. You get to make this choice yourself over an IVR call at the start of your KYC process.

What are the benefits of opening a Savings Account with Paytm Payments Bank?

Some of the key benefits of Savings Account are as follows:

Zero Balance Account with 2.5% interest
Auto-sweep Fixed Deposit with 6% interest
Break FD anytime without any penalty charges
Unlimited and FREE Bank to Bank money transfer
FREE digital Debit Card for all your online shopping
Debit Card/ATM card
Create instant Fixed Deposit @ 6% interest

Can Full KYC be completed online?

No. In-person verification is required for completing Full KYC. You will need to visit one of our nearby KYC points for your in-person verification.

Can Full KYC be completed from home?

This is in pilot phase and has been rolled out to limited users in select locations. In case you are part of the pilot exercise, you will find this option by tapping on https://m.p-y.tm/kyc Else, you may visit the KYC point nearest to your location.

Who is eligible for KYC?

As per our current process, all Indian citizens, Indian residents and Tax residents of India and of no other country are eligible for KYC.

Can KYC be done for minors / people less than 18 years in age?

Yes, KYC can be done for minors as well.

I have already completed my KYC with online verification of Aadhaar before. Why do I need to do KYC again?

Aadhaar OTP based KYC is valid for only 1 year as per RBI guidelines. You need to complete your in-person verification to continue using your wallet after 1 year.

Can KYC be done on two mobile numbers? How do I update mobile number against an existing KYC account?

Your KYC can be done against only one mobile number.

In case you want to update mobile number against an existing KYC account, you can simply login using your existing mobile number and tap on your name in the navigation pane on the left. On the landing screen you will get an option to update your mobile number.

In case you have done your KYC on a mobile number you no longer have access to and need to get KYC done on a new mobile number please go to our 24x7 Help section and raise a ticket in the 'I want to know the process to De-Link my KYC document' section.

I want to close my Wallet and transfer my balance to my Bank Account. Why do I still need to do KYC?

This is as per the requirements of RBI Master Direction on Issuance and Operation of Prepaid Payment Instruments (Section 9.1). Minimum KYC Wallets are not allowed to transfer balance to a Bank Account. Bank transfer is enabled only post Full KYC. Full KYC is also needed in case a Minimum KYC customer wants to close account and transfer balance to Bank Account.

Click here to complete your Full KYC.

I have money in my account but I am unable to use it. I had already completed KYC using Aadhaar. Why am I being asked to complete KYC again to use money already in my account?

Aadhaar OTP based self KYC is only valid for one year. In-person Full KYC verification needs to be completed within one-year for uninterrupted wallet services. If Full KYC is not completed within one year, then debit and credit freeze needs to be applied on Wallet as per RBI Master Direction on KYC. In case your account has been frozen, please get your KYC done. Post successful KYC your wallet will be activated again.

Individual Current Account

Individual Current Account Opening

What is Current Account?

Current account is used to facilitate frequent banking transactions and it is meant to make the day to day transactions of a business easier to the current account holder in accordance to company's policy. There will be no restriction on number and amount of transactions on such accounts. Bank will not pay any interest on the balance held in the Current account, but Customer may be offered Fixed Deposit and NetBanking to invest the money.

How is Current Account different than Savings Account?

Some of the major differences between Current Account and Savings Account:

Current Account holds no limit on the number of transactions
Current Account are primarlily non-interest bearing accounts whereas Savings Account are interest bearing accounts.
Current Account are suitable for businesses to facilitate frequent banking transfers
There is no limit on the number of Withdrawals at Bank Branch.

Can Current Account be opened in Individual name?

Yes. Primarily, Current Accounts are meant for business transactions but any individual either single or jointly can open a current account for his/her daily frequent banking transactions

What are the features of Current Account?

The main features of Current Account are as follows:

Free money transfer to suppliers/vendors
Control your funds through Netbanking Panel
No Monthly Average Balance Requirement
No restrictions on number and amount of deposit
Customised Debit card convenience
Easy and wide acceptability
Bulk Payments to multiple accounts

Who is eligible to open a Current Account?

Below listed entities are eligible to open a Current Account:

Resident Individual
Sole Proprietorship Firms
Partnership Firms
Private & Public Limited Companies

Note:Individual/Company must be resident/incorporated in India respectively

What is the process to open an Individual Current Account?

Formalities/procedures relating to introduction and opening of Current Accounts for individuals are same as those mentioned for Savings Bank Accounts (Savings Account FAQ Link)

Full KYC (Manual or Biometric)
PAN Details
User consent by signing Terms and Conditions

Can I withdraw cash from my Current Account?

Yes. With PPBL Current Account, you will be offered a Rupay Business debit card which is acceptable at ATMs pan-india

Netbanking Panel (Login/Passcode/Access Related Issues)

What is Passcode?

Paytm Payments Bank passcode is a 4-digit numeric code which acts as an additional security check / 2FA to authorise access to your bank account details and transactions. This is to ensure a higher level of security of your bank account details and transactions.

How do I set my password?

Your Netbanking panel password is the same as that of your Paytm account password. If you aren't registered with Paytm yet, create a Paytm account with your registered netbanking mobile number to start using the Netbanking panel.

What is the difference between passcode and password?

Paytm password is a security check which allows you to login into your Paytm account and make online transactions. It is a combination of alpha-numeric and special characters.

I forgot my passcode. How do I reset it?

Incase you have forgotten your passcode, you can visit the Manage profile section of your netbanking panel to reset it- You will be asked for your basic aadhar details to the reset the same.

How do I change my passcode?

You can always reset your passcode by visiting the Mange profile section of the netbanking Panel - You simply need to enter your current passcode to generate a new one.

Fixed Deposits

What happens to my balance above 2 lakh?

As per the RBI guidelines, you can hold only a maximum of ₹2 lakh in your Paytm current account at end of the day. This limit is imposed on the sum of your wallet balance, savings account balance and current account balance.

Your balance amount exceeding ₹2 lakh is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

I am getting Insufficient balance error when I initiate a transaction although I have sufficient balance in my Current Account?

Total balance in your Current Account is the sum of Current Account balance and FD invested.

To process the transaction, first you have to redeem the FD and initiate the transaction again.

I do not want to move my money to Fixed Deposit. How can I do that?

As per RBI guidelines, Paytm bank is not allowed to retain funds exceeding 2 lakh in your Current Account.

How do I get my money back from Fixed Deposits?

User can withdraw the money at any point of time from the Net banking panel. On successful withdrawal, total FD sum will be added to your Current Account balance instantly.

Can I use the money in my Fixed Deposits?

Yes, the money in your Fixed Deposit can be used once you redeem the amount and the funds will be added in your Current Account balance.

What are the interest rates on the Fixed Deposits?

Today's FD creation rate table can be found here - https://www.indusind.com/footer/rates.html.

The interest earned is calculated according to the interest table of the IndusInd bank as applicable on the date of creation of FD.

Why have I not received back my money though my balance is now less than ₹2 lakh?

We currently do not support automatic sweep in facility for the fixed deposit where the funds will be automatically added if the balance is less than Rs. 2 lakh.

Corporate Current Account

What is a Corporate Current Account?

Corporate Current Account (CA) is a deposit account offered to non individuals and has an end of day limit of INR 2 lac (As per the "Guidelines for licensing of Payments Banks" issued by RBI dated 27th November 2014). There is no restriction on number of transactions per day. No interest is paid on Corporate Current Accounts.

Why should I open a Current account with PPBL?

Enjoy the following features with our PPBL current account offering

Access your current account from anywhere anytime.
Send money 24X7 using IMPS, NEFT, RTGS, UPI
Transfer money to anyone's Paytm Wallet/Sub wallet
Real-time tracking of transactions and detailed dashboard for reconciliation
Customised approval matrix for transactions
No Limit on deposits (the number of transactions/amount)
Comprehensive API suite for facilitating seamless fund transfers
Smart transfer and Queuing functionality to improve transaction success rate
Automate your collections using Virtual Account Number Solution
Dedicated Relationship Manager for assistance

Does Paytm Payments Bank offer Loans /Credits?

As per the Licensing guidelines for Payments Bank, Paytm Payments Bank Limited cannot offer loans / credits.

Which entities can open a current account with PPBL?

Below listed entities can open a current account with PPBL:

Sole Proprietorship Firm
Partnership Firm
Limited Liability Partnership Firm (LLP)
Private Limited company
Public Limited company
Trust
Society
Association of Persons(AOP)
Hindu Undivided Family(HUF)

Note: Individuals can no longer open a current account with PPBL. PPBL will continue to service existing Individual current account customers. For more details check FAQs on Individual Current Account.

How do I place a request for current account?

Click here and fill the form with the necessary details. Our authorised representative will reach out to you for taking your application ahead.

How much time does it take to open a current account with PPBL?

It may take up to 4-5 working days to verify your KYC documents and open a current account subject to successful validation by PPBL.

In case you have availed a CC/OD facility from any Scheduled Commercial Banks or have a banking exposure of more than Rs. 5 Crore from Scheduled commercial banks, you will not be able to open a current account with PPBL. For further details you may refer to the RBI notification dated 6th August, 2020 number DOR.No.BP.BC/7/21.04.048/2020-21.

What documents are required to open a current account?

Below documents are indicative. Final list of documents to furnish will be as per the KYC Policy of the Bank:

For Proprietorship Firm:

Two documents in the name of the sole proprietorship firm confirming the name and address issued by a Government authority/ department, as registration/ license document
Permanent Account Number (PAN Card)
Identity and address proof of the sole proprietor
Communication address proof of the entity (Required only if it is different from the address mentioned on Certificate of Registration)
Credit declaration cum account opening form

Note: Proprietor mobile number should have to be fully KYCed with Paytm Payments Bank

For Partnership Firm:

Partnership deed
Permanent Account Number (PAN) of the entity
Registration Certificate
Partnership Letter/Resolution for account opening (required if mode of operation not clearly mentioned in deed)
Identity and address proof of authorised signatories of the account
List of beneficial owners holding more than 15% in the firm (on beneficial ownership declaration)
Identity and address proof of such beneficial owners as identified above
Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
Account opening form (Bank format)
Beneficial ownership declaration (Bank format)

Note: Authorised signatory's mobile number should have to be fully KYCed with Paytm Payments Bank

Limited Liability Partnership (LLP)

Certificate of Registration issued by Registrar of LLP
Permanent Account Number (PAN) of the entity
LLP deed agreement
LLP Letter/Resolution
Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
Identity and address proof of authorised signatories of the account
Shareholding pattern/Updated list of designated partners/ list of beneficial owners holding more than 15% in the company either directly or indirectly (On Beneficial ownership declaration)
Identity and address proof and photo of such beneficial owners as identified above
Account opening form (Bank format)
Beneficial ownership declaration (Bank format)

Note: Authorised signatory's mobile number should have to be PPBL full KYCed

Private Limited /Limited Company:

Certificate of incorporation.
Permanent Account Number (PAN) of the entity.
Memorandum of Association (MoA) and Articles of Association (AoA)
Board Resolution (BR)
Communication address proof of the entity (if it is different from the address mentioned on Certificate of registration)
Identity and address proof of authorised signatories of the account
Updated list of directors with DIN/Shareholding pattern/ list of beneficial owners holding more than 25% in the company either directly or indirectly (On Beneficial ownership declaration)
PAN/ identity and Address proof of such beneficial owners as identified above.
Account opening form (Bank format)
Beneficial ownership declaration (Bank format)

Note: Authorised signatory's mobile number should have to be PPBL full KYCed

Trust:

Incorporation Certificate /Registration certificate in the name of Trust
PAN or proof of exemption from income tax (if applicable)
Trust Deed
In case of a Public Trust, copy of certificate issued by Charity Commissioner
Resolution for account opening
Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
Identity and address proof of authorised signatories of the account
List of beneficial owners holding more than 15% in the Trust. (Directly / Indirectly)(on beneficiary ownership declaration)
PAN/ identity and Address proof of such beneficial owners as identified above.
Account opening form (Bank format)
Beneficial ownership declaration (Bank format)

Note: Authorised signatory's mobile number should have to be PPBL full KYCed

Society:

Incorporation/Registration Certificate
PAN or proof of exemption from income tax (if applicable)
Copy of Bye-laws
Resolution for account opening
Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
Identity and address proof of authorised signatories of the account
List of beneficial owners holding more than 15% in society. (Directly / Indirectly)(on beneficiary ownership declaration)
PAN/ identity and Address proof of such beneficial owners as identified above.
Account opening form (Bank format)
Beneficial ownership declaration (Bank format)

Note: Authorised signatory's mobile number should have to be PPBL fully KYCed

Association of Persons:

Incorporation/Registration certificate
Pan of entity
Association of person agreement/Deed
Resolution for account opening
Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
Identity and address proof of authorised signatories of the account
List of beneficial owners holding more than 15% in Association (Directly / Indirectly) (on beneficiary ownership declaration)
PAN/ identity and Address proof of such beneficial owners as identified above
Account opening form (Bank format)
Beneficial ownership declaration (Bank format)

Note: Authorised signatory's mobile number should have to be PPBL fully KYCed

HUF:

Pan in the name of HUF
Identity and address proof of Karta & authorised signatories of the account
HUF declaration (Bank format)

Note: Karta & Authorised signatory's mobile number should have to be PPBL fully KYCed

Can I open 2 current accounts with Paytm Payments bank?

At the moment, an individual/company can open only 1 current account with Paytm Payments Bank Limited.

Can I order a cheque book on my current account?

Currently, cheque book facility is not available for Current Account customers. We will notify you when the cheque book facility is made available

What is the minimum monthly/quarterly average balance requirement? What are the charges for not maintaining it?

There is no minimum monthly/quarterly balance requirement on your PPBL current account. There are no charges associated with not maintaining this balance.

What should I do if there is a change in credit facility details declared to PPBL?

If there are any changes in credit facility declaration for your current account, you should:

Download credit facility declaration document available here
Fill the document and send a scanned copy to your Key Account Manager using your registered email id. Alternatively, you can raise a ticket using Need Help on our net-banking panel and attach the scanned copy in the ticket.

Note: In case client has CC/OD with other bank or overall exposure is greater than 5 cr, PPBL will have to close the client's current account.

How do I deposit cash into my current account?

Visit any of our branches to deposit cash into your current account.

Is there any limit on cash withdrawal on current account?

You may withdraw cash from your current account by using your corporate debit card at any ATM. ATM withdrawal limits are mentioned here: https://www.paytmbank.com/ratesCharges

You may also visit our branches to withdraw cash from your current account?

What is the use of Virtual Account Number (VAN)?

VAN (Virtual Account Number) solution helps you create multiple virtual account numbers that are linked to the current account you have opened with PPBL. These virtual accounts can then be distributed to users from whom money needs to be collected. Once these users transfer funds from their bank accounts, you will be able to automatically reconcile outstanding collections. You no longer need to go through the cumbersome manual process of matching collections using transaction reference number/ screenshots shared by users. VAN solution reduces manual effort involved in reconciliation as well as eliminates human errors.

For more details visit: https://developer.paytmbank.com/docs/vanapi

How can I create VAN?

How can I close my current account?

You can reach out to your Key Account Manager or raise a ticket through Need Help. Our team will guide you on documentation needed to process this request.

Note: You will need to clear pending balances in account. You are also advised to download account statement in case you need it for future reference.

What do I do if I have any other concern related to the current account?

Please follow below steps to raise a ticket using Need Help Section in your netbanking facility.

Login to PPBL netbanking and select our account.
Click on 'Need Help' option.
Select the preferred issue category and write your concern
Our executive will reach out to you for the resolution

Netbanking

How I can login on Current account Netbanking Panel?

Click here to get redirected to the current account netbanking login page. You will need your Paytm registered mobile number/email and password as well as Paytm Passcode. Business email users will need to use password and passcode linked to Business email account.

A window will appear with all business accounts linked to you
Select the appropriate account and enter passcode.
If you are logging in for the first time, either set a new passcode or enter the passcode earlier created if you are already using other PPBL issued accounts.
You may reset this passcode. Check section on how to reset PPBL passcode.
Now you can access your account as per the rights assigned to you

What is Paytm passcode?

I forgot passcode for my account. How do I change it?

In case you do not remember your Paytm Passcode or need to reset your Passcode, you can reset your passcode using:

Paytm App: Click on Bank Icon on Paytm App homepage. Click on reset passcode on login page. You will first need to verify OTP sent to your account and then verify your KYC/ Debit card details.
PPBL Netbanking panel: Login to Netbanking panel and reset your passcode. You will first need to verify OTP sent to your account and then verify your KYC/ Debit card details.

In case you remember your existing passcode you can change it using:

Bank section on Paytm App: Click on Bank profile page and then click 'Security'. You can set a new passcode once you have verified existing passcode for the account
PPBL Netbanking panel: Login to Netbanking panel and visit profile section. Click on change passcode. You can set a new passcode once you have verified existing passcode for the account.

I forgot password for my account. How do I change it?

For all users not using business email, your netbanking password is same as password that you use for your Paytm account. In case you forget this, click on Forgot password on login page (https://netbanking.paytmbank.com/). Alternatively, you can also click on Forgot password on login page of Paytm App. Follow the instructions on the page to reset your password. Follow the instructions to reset your passcode.

Users with Business email can reset their account password by writing to Key Account Manager

How do I change my current account login credentials?

You can use your either your Paytm registered mobile number/email as username for logging into PPBL Netbanking panel. In case you want to use different credentials, you can do either of the below:

Update your Paytm registered mobile number: You can do by clicking on Edit your profile on Paytm App. Follow the instructions to update your mobile number.
Update your Paytm registered email id: You can do by clicking on Edit your profile on Paytm App. Follow the instructions to update your email id.
Setup login using business email: In case you do not wish to use your personal Paytm credentials for operating your corporate current account, you can setup a login on your business email from Netbanking panel. Once you have setup your login using your business email, you will not be able to use your personal Paytm credentials for using your corporate current account for which business email has been setup.

I don't want to operate my current account using my personal Paytm credentials. What do I do?

In case you do not want to operate your current account using your personal Paytm credentials, you may decide to setup a Business Email based login from Netbanking panel. Once you have setup your login using your business email, you will not be able to use your personal Paytm credentials for using your corporate current account for which business email has been setup.

How can I setup a business email?

User with role "All Roles" will be able to setup a business email login if they don't want to use their personal Paytm credentials for using their Current Account. Business email can be setup by such users in DIY (Do It Yourself) manner using netbanking panel once the account has been opened. Follow the below steps to setup business email:

Click on profile and select business email setup. Enter the email on which login has to be setup.
Verify link sent on email
Set up password and passcode on this account
Login to netbanking panel again with new login ( Username should be email used during business email setup)

Note: Once a business email has been setup for a user, the user will no longer be able to access the current account using previously used credentials.

Why do I see 'partner bank balance' in my net-banking panel?

As per regulatory guidelines by RBI, all the payments banks including Paytm Payments Bank cannot hold more than INR 2 lakh balance at the end of the day. For proprietors, cumulative balance across PPBL wallet, savings account, individual current account and proprietor Current account will be taken into account. For non-proprietor corporate current accounts, cumulative balance of all current accounts for the corporate will be taken into consideration.

So, when you open a current account with PPBL, a mirror current account with our partner bank 'Suryoday Small Finance Bank' gets opened (basis the consent of the customer provided at the time of opening of the CA) whenever end of day balance for the customer exceeds INR 2 lakh. Excess funds (above INR 2 lakhs) gets swept out to the mirror current account.

What are the different roles available for operating Netbanking panel?

Users who use PPBL current account netbanking panel can be are granted the following roles:

All roles: A user with this role will have access to all features available on netbanking panel ie.he/she will be able to initiate transactions, approve/reject transactions, modify permissions for existing Non-transacting users, manage beneficiaries, view and download statements, modify account level settings such as setup UPI handle, setup business email etc.

Create: A user with this role will be able to initiate transactions but will not be able to approve/reject transactions.

View: A user with this role will be able to view transaction status, passbook, fund transfer history and generate account statement. This user with only this role will not be able to initiate fund transfers or approve/reject pending transactions.

What do I do if a new user needs to approve transactions on Netbanking Panel?

Clients should reach out to their Key Account Manager or raise a ticket using Need Help. We will guide you on necessary documentation to process the request. A new Board resolution/ user right modification form might also be mandated by PPBL.

Note: PPBL will mandate KYC for this user as per the bank's KYC Policy.

What do I do if checker privileges need to be removed for a user?

How can I assign "Create" or "View" role to a new user?

To do this follow the below steps:

Login into your account on PPBL net-banking panel and click on Users tab.
Provide user details such as name & mobile or email. Select required roles: Create AND/OR View. Enter passcode to initiate user addition.
If the user is not already a Paytm users, a link will be triggered to the user over sms/email for verification. This link is only active for 48 hours. In case verification link gets expired, the same can be re-triggered from netbanking panel.
If verification is done within 48 hours, required permissions to operate Current account will be granted to this user. User will be notified about the same via sms/email.

Note: Only a user with role "All roles" can add assign create or view to other users.

How can I remove "Create" or "View" role for an existing user?

To do this follow the below steps:

Login into your account on PPBL net-banking panel and click on Users tab.
Select the user who needs to be removed. Enter passcode to initiate user deletion.
Selected user's role(s) will be removed. He/she will not be able to access the account any longer. User will be notified about the same via sms/email.

Note: Only a user with role "All roles" can do this.

Does PPBL support multiple checkers for approving transactions on netbanking panel?

For sole proprietor current accounts, transactions only need approval from Sole-proprietor. For non-individual non-proprietor current accounts, no. of approvals needed for transaction processing will depend on Board Resolution/ Mode of operations provided by client at the time of account opening. Companies can specify the number of approvals required for approving a transaction, basis the below parameters:

Transaction amount
Initiator of transaction (API / User group/ User)

Note: Any user who needs to approve transactions on panel needs to be granted "All roles" role. PPBL will mandate KYC for this user as per the bank's KYC Policy

How can I download account statement from Netbanking Panel?

Yes, follow the below mentioned steps:

Go to the 'Passbook' section and select 'Create Statement'
Select format type and date period. You can download statement for 12 months at a time.
Statement once ready can be downloaded from Reports tab

In case you want automated account statements on your registered email address or SFTP please raise ticket through Need Help or reach out to your Key Account Manager

What should I do in case I am not able to generate account statement from Netbanking panel?

In case you are not able to generate your account statement from Netbanking panel, you may

Raise a ticket on Need Help
Reach out to your Key Account manager

Fund transfer

If I have balance in my partner bank CA, would I have to move funds from partner bank account to Paytm payments bank account manually before initiating the transaction?

For transactions initiated from Netbanking channel, funds can be swept in from partner bank upon receipt of successful authorisation of transaction from the customer. On the authorisation screen you will be shown the amount and account that is being deducted to complete the transaction.

For transactions initiated from API channel, in case there is a short fall in balance in PPBL current account, customer can provide explicit consent to move funds from partner bank current account to fulfil the payment request.

Can I move money from Partner bank to PPBL current account?

Yes, you can move withdraw funds from your Partner bank current account to your current account with PPBL anytime. This functionality is available on PPBL netbanking panel

Can I withdraw cash from my current account?

You can withdraw cash using your corporate debit card at an ATM. Additionally, you may also withdraw cash at any of our branches.

What mode of transactions does PPBL current account support?

You can use the below payment modes to transfer money from your PPBL current account 24X7

IMPS
NEFT
RTGS
UPI
Within Paytm Bank (transfer money to a user's PPBL Bank Account, Wallet or sub-wallet)

Are there any limits on fund transfers?

The following limits are applicable on different fund transfer modes

UPI: upto 1 lac per transaction
IMPS: upto 2 lacs per transaction
NEFT/RTGS: You may transfer upto Rs 1.5 cr to a beneficiary in a day

You can ONLY transfer upto Rs 1.5 cr to a beneficiary in a day.

What do I do if my company passed a new Board Resolution changing the existing Mode of operations for transactions.?

Clients should reach out to their Key Account Manager. We will guide you on necessary documentation to process the request.

Note: If any new user needs to be granted with checker privileges on net-banking , PPBL will mandate KYC for this user as per the bank's KYC Policy

How can I initiate a fund transfer using Netbanking panel?

Visit Money transfer on Netbanking panel. You can use either of below modes:

Single transfer: You may send money to a beneficiary's Bank account, VPA or Paytm wallet/sub-wallet.
Bulk transfer: Upload a .csv file to send money to multiple beneficiaries at a time.
Clients who have integrated fund transfer APIs can initiate transactions one a time using fund transfer API. To know more visit: https://developer.paytmbank.com/docs/caapi

All transactions I uploaded in file for bulk transfer have failed. What should I do?

This may happen because of the following reasons:

File not as per format: file extension may be incorrect, file has junk characters,
Mandatory fields such as amount, account number, ifsc, vpa, Paytm Mobile number, beneficiary name etc. might be missing
No. Of records greater than allowed limit
Amount specified for all transactions is greater than account balance/limit specified as per company policy
Balance is insufficient
Beneficiary details are not correct
Transactions have been rejected by a checker

I am unable initiate money transfer. What should I do?

This could be because of a variety of reasons:

You do not have sufficient privileges for initiating fund transfer. Please reach out to your system administrator/ PPBL account manager for getting this resolved
Check balance to see if funds are sufficient
Transaction amount is greater than what is allowed as per company's mode of operations
Bulk file uploaded does not meet specifications

How do I approve transactions?

You can only approve transactions if you have been granted role "All roles" . If you have been granted this role you will be able to see transactions pending for your approval under Approval tab → Pending one me. This tab will show all transactions that are pending for your approval along with summary (total amount and count of transactions that are pending). You can approve transactions one by one or in bulk. You can also apply filters to check for transactions of a particular type (eg: created by a particular user, transaction created a particular time, transactions of a particular amount etc.)

How do I check if a particular transaction is pending approval?

Any transaction which needs to be approved will be visible under either of the two tabs: Pending on me OR Pending on Others.

Pending on me: In case a transaction needs your approval, the same will be visible under this tab. You can approve transactions 1 at time or even in bulk. Please ensure you have sufficient balance in your current account before approving transactions.
Pending on others: In case a transaction needs approval from other checkers, the same will be under this tab.

You may also check if a transaction is pending approval by clicking on transaction under Money transfer → Transfer history tab.

Why is a particular transaction still showing under Pending on me/Others?

As per your company's mode of operation, the transaction might need to be approved by one or multiple checkers before it can be processed. A particular transaction will be visible under "Approvals → Pending on me" in case it needs to be approved by you. In case a particular transaction is visible under "Approvals → Pending on others" tab, it means it needs to be approved by other checkers.

I am unable to approve a transaction?

This may happen because you may not have requisite privileges for approving a transaction. Only user with role "All Roles" can approve transactions. Please reach out to system administrator/ Account manager to initiate request for checker privileges.

How can I check status of a particular outward transaction?

In case a given transaction has not been approved, the same will be visible on either of the below tabs:

Pending on me: In case a transaction needs your approval, the same will be visible under this tab. You can approve transactions 1 at time or even in bulk. Please ensure you have sufficient balance in your current account before approving transactions.
Pending on others: In case a transaction needs approval from other checkers, the same will be under this tab.

For transactions which have already been approved, do the following:

Check passbook to see if your current account has been debited.
Check transfer history to check if money has been credited to the beneficiary. For transactions initiated using file uploads, download result file to find status of individual transactions.
Clients who have integrated fund transfer APIs can use status check api of transactions. To know more visit: https://developer.paytmbank.com/docs/caapi
Clients who have integrated fund transfer APIs can integrate callback to find out about terminal status of transactions. To know more visit: https://developer.paytmbank.com/docs/caapi

Note: NEFT transactions are settled in cycles. It may take upto 2 hours for beneficiary bank to credit the beneficiary's account.

Why is a particular transaction still showing as pending under Transfer history?

An outward transaction may show as pending under transfer history because of the following reasons:

Transaction has been queued
Transaction is still in pending as beneficiary bank has not confirmed transaction status realtime. This can be seen for ~1% IMPS and UPI transactions.
Beneficiary bank has not sent a confirmation that they have credited beneficiary's account. This can be faced for NEFT and RTGS transactions.

I cannot see all transactions in my account statement?

This may happen because you might have applied certain filter before generating your account statement. Kindly re-generate statement after removing filters. In case there are still any concerns you may

Raise a ticket on Need Help
Reach out to your Key Account manager

How do I add a beneficiary?

Click on Contacts tab. To add someone as a beneficiary, you need to the provide the following details:

beneficiary's name
Bank account number +IFSC / UPI handle/Paytm registered mobile

You can add multiple bank account or UPI handles for a beneficiary. You can also specify beneficiary's contact details such as email, shipping or billing address. You can also tag a beneficiary a particular type (eg: employee, vendor, supplier, dealer etc) or even create groups for similar kinds on beneficiaries.

You can add also beneficiaries using Current Account API suite. To know more visit: https://developer.paytmbank.com/docs/caapi

Can I edit a beneficiary?

This should be done if you want to update details for existing beneficiariesFollow the below steps:

On netbanking panel, Click on Contacts tab.
Add additional account number/mobile/email/UPI VPA
Edit beneficiary type
Change beneficiary shipping/billing address.

You can edit beneficiaries using Current Account API suite. To know more visit: https://developer.paytmbank.com/docs/caapi

How can I delete beneficiaries?

Follow the below steps:

On netbanking panel, Click on Contacts tab.
Search/select the beneficiary you want to delete
Right click to delete the beneficiary

You can delete beneficiaries using Current Account API suite. To know more visit: https://developer.paytmbank.com/docs/caapi

Why do I need to setup VPA for my current account?

You will need to setup VPA on current account so that you can transfer money to a beneficiary's account number + IFSC or VPA using UPI transfer mode.

Can my current account UPI handle/VPA be used to send money to my current account?

No, you cannot UPI handle to send money to your current account. You can setup UPI handle on Current account in order to send money via UPI (Beneficiary account number + IFSC OR beneficiary VPA)

Does PPBL offer queuing facility for transactions to customers?

No, PPBL does not provide this functionality as of now.

What APIs are available in PPBL Current account API suite?

PPBL provides a comprehensive list of APIs which can be integrated on your technology platform to make your banking experience seem-less. Visit https://developer.paytmbank.com/ to know more details

What are the step involved in Current account API integration?

Visit https://developer.paytmbank.com/ to know details around this. In case of any concerns, please reach out to your Key Account Manager raise a ticket through Need Help

Are there any charges for using current account?

There are no charges for opening current account with PPBL. In case number of transactions cross a threshold, you may be charged for fund transfer outside the bank. Charges levied will be applicable as per your agreement with the bank. Additionally, charges may be levied for setup and maintenance.

What are the charges for API integration?

The following fees may be applicable (depending on agreement with PPBL):

One-time setup fee
Maintenance charges: Monthly/Quarterly/Yearly
Transaction fees: Monthly

Debit Card

Can I order a debit card?

At the time of opening a current account, all sole proprietors are issued a free digital debit card. For other corporate current accounts, users with checker privileges can opt for digital debit card at the time of account opening. This debit card can be used for ECOM transactions.

In case users with digital debit card want to withdraw cash at ATMs or pay at POS using Current account, they may do so using physical debit card.

What are the charges for a physical debit card?

What are the limits on transactions using debit cards?

By default, your PPBL debit card comes with the below default limits. You can change them anytime using netbanking panel.

Online payments daily limit - Rs.1,00,000

Merchant Outlets (POS) payments daily limit - Rs.1,00,000

Cash Withdrawals (ATM) - Rs.25,000

For the updated list of default daily limits, please visit https://www.paytmbank.com/ratesCharges

Can I use balance in partner bank when using my corporate debit card for payments on apps, websites, merchant outlets or while withdrawing cash from an ATM?

No. Only your PPBL current account balance can be used for payments on apps, websites, merchant outlets or during cash withdrawal on ATM machines. To use funds in partner bank account, you need to first move required funds from Partner Bank account to your PPBL current account. This can be done from PPBL net-banking panel.

Are there any charges for withdrawing cash from ATM?

Online and Merchant outlet payments are free of cost. Corporates get a fixed number of free ATM financial/non-financial transactions every month. We then charge for every subsequent transaction. Please refer https://www.paytmbank.com/ratesCharges for the list of applicable charges on ATM transactions.

Passbook

Savings Account Balance

Where can I see my Savings Account passbook?

Please follow the given steps to view your Savings Account passbook

Open the Paytm App and click on the 'Bank' section at the bottom right of your screen
Enter your passcode
Tap on passbook bar on your screen to access your passbook

How do I get bank account statement on email?

We send your monthly statement on your registered mail ID at the end of each month.

In case you wish to get your statement, right away follow the steps mentioned below:

Open the Paytm App and click on the 'Bank' section at the bottom right of your screen
Enter your passcode
Tap on passbook bar on your screen
You will see the option " Account Statement"
Select the duration and tap on proceed
An e-mail will be sent to your registered e-mail ID

Fixed Deposit

Why did my money move to Fixed Deposit?

As per the RBI guidelines, you can hold only a maximum of ₹2 lakh in your Paytm account at end of the day. This limit is imposed on the sum of your wallet and Savings Account balances.

Can I use the money in my Fixed Deposit?

Yes, the money in your Fixed Deposit can be used once you redeem the amount and it is transferred to your Savings Account.

How do I get my money back from Fixed Deposit?

Please follow the given steps to close your Fixed deposit

Launch your Paytm App
Tap on the 'Bank' icon in "My Paytm"Section of App
Enter your passcode to access the bank section
Scroll down and click on the 'Total Fixed Deposits' section
If you want to break your FD partially then select 'Break Fixed Deposit' option
Enter the amount you want to break from your FD and click on the 'Proceed' button.
Enter your passcode and the amount plus interest minus TDS (Tax Deduction at Source) if any, will automatically get transferred to your savings account
In case you wish to break your FD completely and not partially, you can directly go to 'My Fixed Deposits' tab of 'Total Fixed Deposits' section and select the FD you want to break.
Then select the option 'Redeem Fixed Deposit'
Enter the passcode and the amount plus interest minus TDS (Tax Deduction at Source) if any, will automatically get transferred to your savings account

What are the interest rates on the Fixed Deposit?

Today's FD creation rate table can be found here - https://www.indusind.com/footer/rates.html.

The interest earned is calculated according to the interest table of the IndusInd bank as applicable on the date of creation of FD.

How do I get the Interest certificate for my FD?

Interest certificate is sent to all customers on their registered e-mail ID at the end of a financial year.

Why have I not received back my money though my balance is now less than ₹2 lakh?

We do not have an automatic sweep in facility for fixed deposit. Please redeem the FD using the steps given below

Launch your Paytm App
Tap on the 'Bank' icon at the bottom right corner of your screen
Enter your passcode to access the bank section
Scroll down and click on the 'Fixed Deposits' section
Select the option "Redeem Fixed deposit"
Enter amount for redemption
Confirm the amount for redemption (You can also check the FDs that will be redeemed to to get the amount)
On successful redemption, the redemption amount plus Interest minus TDS(Tax deduction at source) if any, will be added to your Savings Account.

Debit Card

Activating/Blocking/PIN Reset

How can I activate my Debit & ATM Card?

Once your Debit & ATM Card has been delivered to you, it can be activated by scanning the QR code on the back of your card from your Paytm App. We have listed the steps below.

Launch your Paytm App
Tap on the 'Bank' icon at the bottom right corner of your screen
Scroll down and click on the image of the Debit Card
Choose the option 'Activate ATM Card' (In case your card is already activated, you will not see this option)
Using your phone, scan the QR code at the back of your Debit & ATM Card. You may also choose the 'Scan' option directly from your app home screen and scan the QR code on the back of your card
You will be prompted to enter your passcode
On entering your passcode, you will be asked to verify your Debit card details.
Upon confirmation, you will be prompted to set your ATM PIN
Enter the same PIN again to confirm

Your Debit & ATM Card will be activated

How can I reset my Debit & ATM Card PIN?

Your ATM PIN will be available to you only in case you have ordered a physical card. In case you would like to reset your PIN, please follow the steps below

Launch your Paytm App
Tap on the 'Bank' icon at the bottom right corner of your screen
Scroll down and choose the option 'Digital Debit Card'
Choose the option 'Change ATM Card PIN'
Enter your existing 4 digit ATM Card PIN
Enter the new 4 digit ATM Card PIN you want to set
Re-enter the new 4 digit ATM Card PIN you want to set

Your ATM Card PIN will be changed successfully

How do I block my card?

Please follow the given steps to block your card

Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen
Enter the 'Digital Debit Card' section
Click on 'Block Card'
You will be prompted to enter your 4 digit Passcode
On entering your passcode,your card will be blocked

You can unblock it any time using the 'Unblock Card' option

How do I unblock my card?

Your card can be unblocked only if you have blocked it previously. Please follow the given steps to block your card

Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen
Enter the 'Digital Debit Card' section
Your Digital Debit Card should show the option 'Unblock Card'
On clicking it,you will be prompted to enter your 4 digit Passcode

Your card will be unblocked on entering the passcode

Ordering Debit/ATM Card

How can I apply for a Debit & ATM Card?

On opening Savings Account, you will get a Digital Debit Card. To apply for a physical Card, kindly follow the steps below

Launch your Paytm App
Tap on the 'Bank' icon at the bottom right corner of your screen
Scroll down and choose the option 'Digital Debit Card'
Choose the option 'Request ATM Card'
Select your delivery address and click on 'Proceed to Pay'
Your order will be placed once the payment is successful.

You will be able to track the delivery status of your card through your app

What are the charges for ordering a Debit & ATM Card?

How can I track the delivery status of my Debit & ATM Card?

In case you have placed an order for a Debit & ATM Card, kindly follow the steps below to track the delivery status

Launch your Paytm App
Tap on the 'Bank' icon at the bottom right corner of your screen
Scroll down and choose the option 'Digital Debit Card'
Choose the option 'ATM Card Order Status'
The entire delivery status of your card consisting of the date and status (order placed, packed, dispatched, delivery) will be displayed

What if the status shows delivered but I have not received my Debit & ATM Card?

We request you to kindly check if the card was received by any of your neighbors or anyone at your delivery address. In case you are not able to locate the card, please contact us within 10 days from the date of delivery. We will get it checked with our courier partners.

About your Debit Card

What is a Paytm Payments Bank Debit & ATM Card?

Paytm Payments Bank offers you a free visa digital debit card upon your savings account opening with us. You may immediately start using this card for your online purchases over all apps and websites. You can also order a physical debit card later for a very nominal price. Using the physical card, you will additionally be able to make payments across all merchant outlets (e.g. kirana stores, shopping malls etc.) and withdraw cash at all ATMs across the world.

What is the difference between a Debit & ATM Card and a Digital Debit Card?

Digital debit card is issued to you upon opening of Savings Account. Digital debit card can be used across all online platforms for transactions. On request, you can also get Debit & ATM Card with the same number as digital card. This card can be used for withdrawing cash from ATMs and also to shop at most stores across India.

How do I view my card details?

Please follow the steps below to view your card details

Open the Paytm App and click on the 'Bank' icon
Enter your passcode to access the bank section
scroll down and click on the 'Digital Debit Card' section
Click on 'View CVV/Expiry Date'
You will be prompted to enter your 4 digit passcode
On entering your passcode,you can view your card number, expiry date and CVV number.

Can I use Debit & ATM card on my wallet balance?

The Debit & ATM card can be used only to spend money available in the Savings Account.

Can I use my Debit & ATM card to make international payments?

Yes, with VISA Debit Card you can pay at international merchants as well. However, currently RuPay debit cards are only accepted for payment at merchants in India.

What is the maximum amount I can withdraw from my Debit & ATM Card?

The cumulative daily cash withdrawal limit at ATMs (& Micro-ATMs) set by Paytm Bank is ₹25,000/- subject to limits set by other banks. Daily limit for Micro-ATM cash withdrawal transactions is ₹5,000, subject to limits set by other banks.

The spending limit at POS & Ecomm combined is ₹2,00,000 per transaction and per day.

What are the charges levied on my Debit & ATM Card for transactions at ATM?

I have misplaced my card, what should I do?

In case you have lost your Debit & ATM Card, you should block your card using your App. The steps are given below.

Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen
Enter the 'Digital Debit Card' section
Click on 'Block Card'
You will be prompted to enter your 4 digit Passcode
On entering your passcode,your card will be blocked
You will now be able to see the option of permanently blocking your card
In case you want to block the card permanently, please select the option

Your card will be blocked and a new Digital Debit Card will be issued to your account. Once that is issued, you can apply for a new Debit & ATM Card.

How can I receive money using my Debit & ATM Card?

You can receive money using your Debit & ATM Card by allowing the payer to scan the QR code on the back of your Debit & ATM Card. Once the QR code is scanned and money is sent, you will receive the amount in your bank account or wallet instantly.

What is annual subscription fees of Debit & ATM card and for what period does annual subscription fees is charged?

Annual subscription fees of Debit & ATM Card are the charges levied on yearly basis from the date of pin set of the Debit & ATM card that is linked to your account

What are the issuance and annual subscription fees for Debit & ATM card?

Instant Debit & ATM Card

What is a Paytm Payments Bank Instant Debit & ATM Card?

An Instant Debit & ATM Card is a non-personalized Debit Card, which can be issued and mapped to a customer's account instantly if his account is open. All the functionalities like activating the card, blocking/unblocking, hot listing, set/reset PIN, transaction limits, usage are same as for a personalized Debit Card

How do I apply for an Instant Debit & ATM Card?

Visit the nearest Paytm Payments Bank Branch or Banking Outlet and request for an Instant Card

The request for the Instant Card is taken by the agent through an app
The agent will scan a QR code on the envelope of a card
Share your registered mobile number with the agent
You will receive an OTP on this mobile number. Share the OTP with the agent
Share the payment mode information (you can pay through your Savings Account or by Cash) with the agent
Give biometric consent by placing your thumb on the biometric device
On successful payment, your request will be collected and the card will be mapped to your account instantly, if your Paytm Payments Bank Account is open

When will my Instant Debit & ATM Card become active?

On collecting the request through the agent's app, the card will be mapped to your account instantly, if your Paytm Payments Bank account is open. Once the card is mapped to your account, you can activate the card through your consumer app or IVR by setting the PIN

What will happen to my existing digital debit card and Debit and ATM Card?

Your existing digital debit card will be permanently blocked and you will be issued a new digital card with the same details as the Instant Debit and ATM card. You Debit and ATM Card will be automatically hot listed

Insurance

What is RuPay Card insurance program?

RuPay Card insurance program is a value added service of the RuPay Card Scheme which provides an insurance cover of Rs 2 lac (accidental death or Permanent Total Disablement only) to eligible RuPay Cardholders

Which cases will be covered under this insurance policy?

RuPay offers a complimentary personal accident insurance and permanent total disability cover for Rupay Cardholders. The following are the cases covered under this insurance policy.

Personal accident insurance - Accidental injuries caused by all kinds of accidents, or accidental deaths.
Permanent Total Disablement - Permanent total disability caused by the accident.

Who is/are eligible to claim the insurance?

All RuPay Debit Cardholders are eligible for the Insurance cover, however, there are a few mandatory criteria that need to be fulfilled in order to be eligible for the insurance cover.

Please find below, the criteria to check your eligibility.

Rupay cardholders above 5 years of age
Card Usage - one successful financial or non-financial transaction at any channel in the last 45 days for RuPay Debit Card prior to the incident.

How to claim the insurance (or) what is the procedure to claim the insurance?

If you have a Paytm Payments Bank Account and wish to initiate your claim process, a duly filled and signed claim form will be needed to be submitted along with all the required supporting documents.

To download the claim form, please visit www.paytmbank.com and scroll down to the 'Form Center' section. Under this section, you will find the 'RuPay Insurance Claim Form'.

How will I know whether the claim is accepted or rejected?

Claim intimation should be made within ninety (90) days from the date of documents. All supporting documents relating to the claim must be submitted within sixty (60) days from the date of claim intimation.

Any claim that is intimated after 120 days from the date of the policy period shall not be eligible for compensation under the RuPay Insurance Program

How many days will it take to receive the claim?

The claims will be settled in ten (10) working days from the date of receiving the complete document set and assessment of entitlement by the New India Assurance Co. Ltd

Add Money

How do I add money to my Savings Account?

You can add money to your Paytm Payments Bank Savings Account by using "Add Money" option on the bank homepage. You can add money from:

Your UPI Linked Bank Accounts
Saved Debit Cards
Your Account With Another Bank

You can also deposit cash into your account at any of our Banking outlets.

*wef 25 May 2020 – Add money to Savings Account via VISA & Mastercard debit card will no longer be available

Is there any limit to the amount of money I can add to my Savings Account?

There is no limit* on the amount of money you can add to your Savings Account. Balance amount at the end of the day in excess of ₹2 lakh is moved to a Fixed Deposit with our partner Bank, IndusInd Bank. This will be visible in your Passbook. This amount can be redeemed at any time without any charge

*If you add money via your debit card, then the following limits will apply -
1. No more than Rs. 10,000 can be added (each month) to your account using your debit card(s)
2. One debit card can be used to add a maximum of Rs. 10,000 (each month) across savings account(s)

Can I add money to my Savings Account from my wallet?

Yes, you can send money to your Savings Account from your wallet at 5% transfer fee.

Launch your Paytm App
On the home screen, click on Passbook.
Click on Paytm wallet
Tap on 'Send Money to Bank'
Enter your Paytm Payments Bank account details and the amount you want to transfer and click on 'Proceed'
Please note that the amount has to be between ₹20 and ₹25000.
On clicking Confirm your transfer will be successful. Changes in Add Money section

How do I send money from my Savings Account to my Wallet

You can use 'Add Money' option on our App and web to add the money in your wallet. Please follow the steps below

Launch your Paytm App.
Click on 'Add Money' option and select 'Wallet'
Enter the amount you want to add
Select the option 'Use Paytm Payments Bank Account'. This option will only be available if the balance in your Savings Account is greater than the amount you need to add
Enter your 4 digit passcode and select 'Pay Now'

You will get a confirmation for the funds added to your wallet

Are there any charges for adding money to Savings Account?

No, there are no charges for adding money to your Savings Account.

Can I deposit a cheque from other banks to my account?

No, currently we do not provide the facility of accepting a cheque. However, our team is working on it to introduce new features and facilities for our customers. We will keep you updated.

Can I deposit a demand draft to my account?

No, currently we are not providing the facility of accepting a Demand Draft. However, our team is working on it to introduce new features and facilities for our customers. We will keep you updated.

Money Transfer

How to transfer money from your Payment Payments Bank Account?

Tap on the Money Transfer icon within the Bank section on your Paytm App
Fill up the receiver's details or select an already added receiver from the list
Enter the amount to be transferred and tap Proceed. Now you will see the tentative time the receiver's bank will take to credit the receiver's account
Authorize the transaction using your passcode and you are good to go! You will now see the transaction confirmation screen

Timings for Money Transfer:

Transfers up to Rs 10 lakhs to accounts in Paytm Payments Bank are instant and available 24X7 including Sundays and bank holidays
Transfers up to Rs 2 lakhs to Other Bank Accounts are done through IMPS (Immediate Payment Service) which is real-time and available 24×7 including Sundays and bank holidays
Transfers greater than Rs 2 lakhs and up to Rs 10 lakhs to Other Bank Accounts are done through NEFT (National Electronic Funds Transfer). The Receiving Bank can take up to 2 hours to credit the money in receiver's account. NEFT is available 24X7X365 and settlements happen in batches scheduled at every 30 minutes.

If Payments Bank limit is Rs.2 lakh then how can I transfer more than Rs.2 lakh in a single transaction?

The Rs. 2 lakh limit is the end of the day balance limit in your account. There is no limit on amount that your bank account can hold during the day. At the end of each day, the amount in your account that is more than Rs. 2 lakh is swept out into a Fixed Deposit with our partner bank.

What is the maximum amount that I can transfer from my savings account?

Savings account customers can send up to Rs. 10 lakhs in a day.

How much am I charged for fund transfers from my savings account?

Transferring funds from Paytm Payments Bank savings account is free of cost. We do not charge users for fund transfers from their savings account.

What happens if my fund transfer of up to Rs. 2 lakhs goes into Pending State?

Fund transfer of up to Rs. 2 lakhs is done through IMPS. If such transactions go into a pending state, as per NPCI guidelines, the funds would be either reversed or credited to receiver's account within 24 hours failing which, our team would take this issue up with the receiver's bank. In such cases reversal could take a maximum of 3 days.

Why fund transfer for transactions above Rs.2 lakhs doesn't happen instantly?

Fund transfers above Rs. 2 lakhs are done through NEFT. In this mode, settlement happens at RBI in batches scheduled at every 30 minutes. Usually receiving banks can take up to 2 hours

How long do I need to wait for my funds to be reversed to my savings account if my fund transfer for transactions above Rs. 2 lakhs fails?

Fund transfers above Rs. 2 lakhs are done using NEFT. The receiver bank is required to reverse the funds against the failed transaction within 2 hours. In some cases, Receiver Bank can take up to 24 hours to reverse the funds.

Where can I reach out if I have any query about my fund transfer above Rs. 2 lakhs (NEFT)?

Please reach out to our Customer Helpdesk Team if you have any query about your transaction. If you are not satisfied with reply received then you can escalate this to us by reaching out at:

Phone: 0120-4456456
Email: neftrtgs.support@paytmbank.com

I haven't yet received the fund sent from another bank to my Paytm Payments Bank account, what should I do?

BHIM UPI

What is a BHIM UPI?

BHIM UPI (Unified Payment Interface) is a mobile payment mode that enables you to create a UPI ID linked to a bank account and then send or receive money using it. Additionally, you can also make payments to online merchants and outlets who accept BHIM UPI as a payment mode for transactions.

What is UPI ID or VPA?

UPI ID (also called Virtual Payment Address or VPA) is a unique identifier you can create in order to send and accept money via UPI. Once a UPI ID is created and mapped against your bank account, you can simply share your UPI ID (eg. abc@paytm) with the payer. Once the payer enters your UPI ID and sends the money via UPI, it will be added to your account without having to enter any of your other bank details.

What is a UPI PIN?

UPI PIN is a 4 or 6 digit PIN that can be used for authenticating your UPI transactions. Your UPI PIN will be validated by the bank whose account you are using to pay with. The UPI PIN is different for different bank accounts.

My Paytm BHIM UPI Profile

How can I create a UPI ID or VPA on Paytm?

UPI ID or VPA, can be created when you register for UPI on Paytm App.

STEP 1: Click on the 'BHIM UPI Payment' on Paytm App
STEP 2: An auto SMS for Device Binding & security will be generated. Send this SMS (standard SMS charges will be applicable)
STEP 3: Create an UPI ID. E.g. your Mobile no as your UPI ID like 98XXXXXX21@paytm.

How can I add bank accounts to my UPI ID?

You can add bank account to your UPI ID by following the below-mentioned steps.

Launch your Paytm App
Tap on the 'BHIM UPI' icon on your homescreen
Next, tap on your UPI ID that is displayed. You will see list of bank accounts linked to your UPI ID
Tap on the 'Add Bank Account' button. You will find list of banks that are available on UPI platform.
Tap on your bank name. We will fetch the account registered at the bank with your mobile number
Generate UPI PIN using your debit card details and add the same to your UPI ID.

I cannot find my Bank listed in your list of banks. Is there any other way I can link my bank account?

As your bank doesn't support UPI, you will not be able to add or link your bank account. We keep our list of banks updated.

I have a bank account with a particular bank but am unable to link the same. Why?

Your bank account must be registered for mobile banking with the same mobile number with which you are registered on Paytm.

How many bank accounts can I add?

There is no limit on the number of bank accounts that you can add.

Can I add my Paytm wallet to my UPI ID?

Paytm wallet cannot be added to your UPI ID. Hence, you will not be able to use your Paytm wallet balance for your UPI payments/transactions.

How is my Paytm Bank UPI PIN different from my Paytm password/passcode?

Your Paytm Bank UPI PIN is different from your password or passcode. Your Paytm Bank UPI PIN can be used for paying with your Paytm bank account across all UPI apps.

Your Paytm password helps you login to your Paytm account, and your Paytm passcode is used to authenticate certain transactions and activity that you do on Paytm App.

How do I set or reset the UPI PIN for my bank account?

You can set your UPI PIN by following the below-mentioned steps.

Launch your Paytm App.
Tap on 'Money Transfer' icon on homescreen.
Next, tap on your UPI ID that is displayed.
You will see list of bank accounts linked to your UPI ID.
Tap on the bank account whose UPI PIN who want to set.
Tap on 'Set UPI PIN'.
Enter last 6 digits of the Debit Card number of the given bank account.
Your bank will now send you an OTP.
Enter the OTP.
Now enter the UPI PIN you wish to set and confirm.

How can I change the default bank account against my UPI ID?

You can change the default account by following the below-mentioned steps.

Launch your Paytm App.
Tap on 'Money Transfer' on homescreen.
Tap on your UPI address that is displayed.
You can view and change the accounts using which you can send and receive money on this page.

Send and Receive

How can I send money using UPI?

You can send money using UPI by using the beneficiary's UPI ID or account number and IFSC. Kindly follow the below-mentioned steps to send money using UPI.

Launch your Paytm App.
Tap on 'Money Transfer' on homescreen.
Tap on 'Send Money' icon.
Enter beneficiary's UPI ID or account details and amount.
Enter the UPI PIN of the selected bank account to confirm the payment.

How can I request money using UPI?

You can request money from another user using UPI by following the below-mentioned steps.

Launch your Paytm App.
Tap on 'Money Transfer' on homescreen.
Tap on Request Money' icon.
You can request money by entering sender's UPI ID and amount.

How can I approve or decline the payment request that someone has sent me?

Kindly follow the below-mentioned steps to approve or decline a payment sent to you.

Launch your Paytm App.
Tap on 'Money Transfer' on homescreen.
Scroll down and tap on 'Pending Requests'.
You can find all the payment requests that you have sent or received here. Also, you can approve or decline the payment requests here.
To approve a transaction, you will have to authenticate using your UPI PIN.

Which bank account will the money be added to, when someone sends money to my UPI ID?

If someone sends you money to your UPI ID, the amount will be credited to your default credit account. To change your default credit account, kindly follow the below-mentioned steps.

Launch your Paytm App.
Tap on 'Money Transfer' on homescreen.
Tap on your UPI ID that is displayed.
You can view and change the account where you will receive money into.

What is maximum amount that I can transfer in a single transaction using UPI?

You can send upto Rs 1 lac in a single transaction using UPI.

What are the charges for transferring money using UPI?

There are no charges for transferring money using UPI.

Why can't I transact using UPI when I log into a different device?

In order to secure your transactions, we verify the mobile number and device that you used when you registered for UPI on Paytm. If you wish to use a different device to transact using UPI, you will need to complete the mobile number verification process that will be prompted on App. Your new device should have the SIM card of the mobile number with which you are registered on Paytm.

How can I see my past UPI transactions in my Paytm App?

Kindly follow the below-mentioned steps to check your past UPI transactions in your Paytm App.

Launch your Paytm App.
Tap on 'Money Transfer' on homescreen.
Scroll down to see your UPI transaction history.
You can also go to the 'Passbook' section and then tap on 'Money Transfer' tab to view the UPI transaction history.

Can I pay an online merchant using the UPI payment mode from my Paytm App?

Yes you can pay any online merchant who accepts UPI payments using your Paytm UPI ID. In case the merchant accepts UPI as a payment mode, kindly follow the below-mentioned steps to complete your transaction.

Enter your Paytm UPI ID on the merchant portal.
You will receive a notification of the payment request from the merchant on your Paytm App.
Tap on the notification and approve the payment request to complete the payment.
To approve a transaction, you will have to authenticate using your UPI PIN of the bank account you are paying with.

My transaction failed but amount was deducted from my bank account.

Please check your bank account statement to see whether the amount was added back. In case the amount has not been added, we recommend to wait for 2 working days, within which the bank should add the money back to your account. In case money has not been added within 2 working days, please reach out to us.

My transaction is successful but amount was not added to beneficiary bank account.

We recommend you to wait for 2 working days, within which the bank should add the money to the beneficiary account or reverse the same to the sender's account. In case money has not been added within 2 working days, please reach out to us.

Payment Request(NACH)

What is a Payment Request? How can I use it?

Payment Request is a NACH Mandate (earlier called ECS). It is used for payments which are repititive in nature. To use Payment Request, you need to share a mandate with your corporate, authorizing Paytm Payments Bank to debit your account.

I have made few mistakes in the Payment Request. How can I correct them?

To make changes in an existing Payment Request, you will have to initiate an Amend Request on your mandate through the Corporate.

I want to cancel an existing Payment Request. How can I do it?

You can initiate a Cancel Request through your Corporate in case you want to stop a Payment Request.

I have already given a signed mandate to my corporate. Do I need to authenticate it again on Paytm App?

Yes, you need to verify the details of the mandate on your Paytm App and authenticate it by entering your passcode.

Do I have to authenticate every time a transaction takes place?

No. All transactions based on that Payment Request will be automatically debited from your account. You will be able to see the amount debited in the Payment Request section in the Bank section.

Can I issue multiple Payment Requests on my account?

Yes. There is no cap of number of Payment Requests or mandates that can be raised on your Account.

The debit amount in my Payment Request is greater than 2 lakh. What do I need to do?

You need to maintain sufficient funds in your savings account on the day of scheduled transaction. In case the funds are not maintained, your transaction will be rejected due to insufficient funds.

Amount credited to my account is greater than Rs. 2 lakh, how will PPBL handle the excess amount above Rs. 2 lakh?

PPBL will automatically deposit the excess amount above Rs. 2 lakh to a Fixed Deposit with our partner bank at the end of the day which can redeemed anytime at absolutely no extra charges.

What happens to my Payment Request after its end date?

Your Payment Request or mandate will automatically get expired on the specified end date.

I want to check my previous transactions. How can I do that?

You can check your transaction history from the Payment Request tab in the Bank section of your Paytm App.

Fraud Prevention

Do's

Always examine the purpose of a call/message made on behalf of the Bank before responding to it.
Please keep the Bank's customer care numbers handy and intimate the Bank/Branch immediately, in case of an unauthorized/fraudulent transaction.
For reporting any fraudulent transaction, please share only the first 6 and last 4 digits of the card number, exact transaction amount, transaction date and time.
Type the URL yourself. Access only official websites. Look for 'HTTPS' (Hyper Text Transfer Protocol Secure) as it protects the integrity and confidentiality of the data. It offers encryption, data integrity, and authentication.
Always delete junk & chain e-mails.
Transfer funds only to a known and/or verified beneficiary.

While transferring money, please cross check the account number & payee's name diligently. Once the funds are transferred, they cannot be refunded without the explicit consent of the payee/beneficiary.
Report lost or stolen mobile phones immediately to the Service Provider and Police.
Please be alert if your mobile number is de-registered, the mobile connection is lost or you get a call that your mobile connection may be temporarily disabled. This could be a duplicate SIM fraud (someone may be trying to obtain a duplicate SIM). Please contact the Service Provider immediately.

Inform the bank in case of any change in your mobile number, address, etc.
Memorize your PIN.
Download Paytm application from a trusted source only. Employ a strong password for Paytm Login. E.g. Use special characters, numbers, etc. in the password.
Update/change Paytm passwords and Paytm passcode at regular intervals and set maximum incorrect password input limit.
Install firewall and use a reputed antivirus and spyware detection software to help detect and disable the malicious software. It should be licensed and updated regularly.
Always use the latest browser version/operating system
Use screen lock/passcode/fingerprint/face recognition software.
Check your account statement, usage and transactions periodically.

Be careful while downloading and installing any applications, documents, media files etc.
Do your online shopping from authentic e-commerce websites and apps only, and log off after the activity is completed.
Keep the minimum vital information online.
If you use cyber café for accessing your bank account, then change the password by using your own computer.
Type the website address into the address bar instead of selecting it from the web suggestions. You can bookmark the frequently used websites.
Please register for alerts when beneficiaries are added for third party transactions and keep a note of them.
For online transactions, use a virtual keyboard to enter login password & card PIN.

Protect your mobile phone with a password and set a maximum incorrect password input limit.
Make sure that the password is sufficiently strong. The password should contain alphanumeric, special characters & both upper and lower case letters.
Use letters that are in different places on the keyboard. Not like QWERTY, for example.

It is recommended to scratch off the CVV on the debit card so that it is unreadable. Memorize it or save it separately and securely.
Check for the name on the card after any POS/ATM transaction to ensure that it belongs to you.
Get POS transactions done under your vigil. Get the card swiped in your presence only.
Check the transaction verification message on your mobile after each transaction.

Don'ts

Do not act in haste or on impulse
Do not give consent to receive incentives, job offers or prize money without verifying the authenticity of the offer.
Do not respond to unsolicited offers of money received through emails/phone/other media.
Remember, no one gives money for free.
Do not respond to suspicious-looking SMS or emails.
Never share your login credentials (OTP, CVV, Card Number, Expiry date, etc.) with anyone. The Bank never asks for such information.
Do not click on bank websites that ask for sensitive information. Be informed that the Bank does not issue any such communication. These could be look-alike websites created with the intent to commit fraud by gathering your sensitive information.
Do not enter your debit card credentials in any application on Play Store.
Do not transfer funds without due validation of the recipient.

Do not store sensitive information such as Paytm passcode, password, Debit card details, etc. on the phone/computer or on paper.
Do not download any remote access applications like QuickSupport, AnyDesk, TeamViewer, Screen Share, etc. on the instruction of strangers. Once installed, these apps allow full access and control of your phone. For example, AnyDesk generates a 9-digit code, which you will be asked to share. Do not do so.
Do not transfer money on the instructions of strangers even if it is small denominations like INR 5/-, 10/-, 20/-, etc.
Do not respond to automated messages such as 'A major transaction has taken place', 'Please provide information', or 'Please call back on'.

Do not search for phone numbers/Toll-free numbers on Google or other search engines. Obtain the same from the official Bank's website only.
Do not share any OTP/PIN for receiving money. Please remember that OTP/PIN is entered only when money is to be debited from your account.
If you receive an SMS and are asked to forward it to a certain number, do not do so. The fraudster will be able to link your mobile number with UPI on his/her mobile number with the help of the SMS.
Do not select the "REMEMBER PASSWORD" and/or "AUTO COMPLETE" function on your browser.

Employ caution while using Bluetooth devices and hotspots in public places. Also, avoid public Wi-Fi for logging in to your Bank account or for mobile banking.
Do not click on embedded links received via social media/e-mail without due verification.
Do not open multiple browser windows or open/download attachments from any source while banking online.
Do not share your Aadhaar number publicly.
Do not disclose all or any personal information on social media.

Do not use the same password for multiple sites.
Password should not contain identical (1112222) or consecutive characters (1234,6789)
Do not set the date of birth, name of a pet or any other easily identifiable sequence as your password.

If the ATM keyboard or anything else looks suspicious at the ATM, do not transact.
Do not take help from strangers for ATM transactions.
The PIN should not be visible to others while making ATM/POS transactions.
Do not ignore any message sent from your Bank operator.

General Queries

How do I exchange/deposit soiled notes and coins?

You can exchange and deposit soiled notes and coins of valid denominations at our branches.

What if I tender a counterfeit note to the teller in the branch?

If a currency note tendered at the branch is found to be counterfeit, the counterfeit note will be duly impounded & acknowledgement will be issued. Counterfeit note will not be returned in any case.

How can I access magnifying glass in the branch?

Magnifying glass is available at 'May I Help You' counter in the branch for the use of our customers. We request you to approach any of our branch staff for assistance on the same.

How can I file a written complaint in branch?

Complaint book is available at the 'May I Help You' counter in the branch.

How do I activate my Dormant/Inoperative Account?

As you may be aware that the account is classified as dormant/inoperative if there are no customer induced transactions in the bank account for a period of two years. We therefore request you to initiate an add money or send money transaction or any other credit or debit transaction atleast once in a year to keep your account active.

To activate your account upon the same being classified as dormant/inoperative, please contact our customer service team who will share a web-link for you to upload your photograph, Proof of identity and Proof of address. You may also be requested to visit your nearest KYC point and submit these documents.

Once the documents are verified by our team, your account will be activated again.

Grievance Redressal